Subscription Policy

Subscription Terms & Cancellation Policy

1. Agreement Acceptance

By selecting a subscription option and completing your purchase, you acknowledge that your order is a recurring, automatically renewing subscription rather than a one-time purchase.

2. Auto-Renewal & Billing Terms

Your subscription will automatically renew at the end of each monthly billing cycle.

A renewal reminder will be sent to your registered email address approximately 3–7 days before the next scheduled charge and order creation. The reminder may include your upcoming charge amount, subscription item details, and the deadline for cancellation.

If your subscription is not canceled before the applicable deadline, you authorize us to charge your saved payment method for the next subscription order, including the product price, applicable taxes, and shipping charges.

If the subscription price changes, we will provide advance notice by email at least 15 days before the new price takes effect. If you do not agree to the updated price, you may cancel your subscription before the change becomes effective.

3. Step-by-Step Subscription Cancellation Guide

Method 1: Cancel Through Your Account Page — Recommended

Log in to your account using the My Account link on our website.
Open the Manage Subscriptions section.
Select the active subscription you want to cancel.
Click Cancel Subscription.
Select a cancellation reason and confirm your request.

After cancellation, your subscription will remain active through the current paid billing period, but future recurring charges will stop.

Method 2: Cancel by Replying to a Subscription Email

You may reply to a subscription billing or renewal reminder email and include the following information:

Cancel subscription + your order number

Our customer support team will review the request and normally process the cancellation within 1–2 business days. A confirmation will be sent after the cancellation has been completed.

Method 3: Contact Customer Support

You may also contact us through the live chat feature on our website. Please provide the email address associated with your account and your subscription order number so our support team can locate your subscription.

Important Cancellation Deadline

Cancellation must be completed before the next recurring order is charged and processed.

If payment for the next subscription order has already been captured and the order has been shipped, that order can no longer be canceled. Successfully canceling your subscription will, however, stop future renewals.

4. Refund & Return Rules

Once a subscription order has been charged and shipped, refunds cannot normally be issued while the shipment is in transit.

Eligible products may be returned in accordance with our standard Return & Refund Policy.

There is no subscription cancellation fee when cancellation is completed before the next scheduled billing date.

Subscription access may be suspended or discontinued in cases involving declined payments, invalid payment methods, chargebacks, or payment disputes.

5. Pause, Modify & Termination

You may pause an eligible subscription through your account dashboard. Recurring subscription charges will not be made while the subscription remains paused.

You may resume the subscription later in accordance with its applicable billing schedule.

Changes to product variants, shipping addresses, or delivery frequency should be completed before the next recurring order is generated.

We may modify or discontinue subscription plans when business circumstances require it. Where applicable, affected subscribers will receive advance notice and will retain access to available cancellation options.

6. Legal & Dispute Clause

By completing a subscription purchase, you acknowledge that the applicable recurring billing and automatic renewal terms have been presented to you.

Subscription cancellation requests and related information, including request timestamps and relevant customer-service communications, may be retained in our records and may be used when resolving payment disputes or chargeback claims.

If mandatory consumer protection laws, automatic renewal requirements, cancellation rights, or cooling-off periods in your jurisdiction provide additional rights, those applicable laws will take precedence.

Support Contact

Email: support@nicefetch.com

Live Chat: Please use the chat widget located in the bottom-right corner of our website.

Subscriptions

Certain products may be available through recurring subscription purchases. The delivery schedule depends on the subscription duration and frequency selected when you place your order.

Your payment information may be stored securely so that scheduled subscription payments can be processed automatically, unless you have selected an available prepaid subscription option.

Some subscriptions automatically renew when their current term ends. If you do not want your subscription to renew, you may cancel it before the next applicable renewal.

Subscription management links may also be available in your order confirmation emails.

Pre-Orders

A pre-order allows you to purchase an item that is not yet available for immediate shipment. Depending on the offer, we may collect no payment, a partial deposit, or store your payment method and collect the remaining amount when the product becomes available.

An unfulfilled pre-order that has only been partially paid may generally be canceled before fulfillment. Once an order has been fulfilled, cancellation may no longer be available, although eligible refund or return options may still apply under our Return & Refund Policy.

Try Before You Buy

For eligible try-before-you-buy products, your payment method may be authorized before the product is shipped.

You will be given a specified period to decide whether to keep the item. If the product is not returned within the applicable trial period, your payment method may be charged for the full purchase amount.

Contact Us

If you have questions or concerns regarding your order, subscription, cancellation, return, or payment, please contact our customer support team.