Returns & Refunds Policy

Thank you for shopping with nicefetch. If your clothing purchase isn’t right for you, please review the return and refund terms below.

30-Day Returns

You may request a return within 30 days of receiving your order.

For returns due to a change of mind or fit preference, clothing must:

• Be unworn, apart from trying it on to check the fit.

• Be unwashed and unaltered.

• Have original tags attached, where supplied.

• Be free from damage, stains, or odors caused after delivery.

Please include the original packaging where available. An order number or other proof of purchase is required.

These conditions apply to our voluntary return policy. They do not limit your legal rights regarding faulty, damaged, or incorrectly described goods.

How to Start a Return

Email support@nicefetch.com with your order number and details of the item you wish to return. If the item is faulty, damaged, or incorrect, please describe the issue and include photos where available.

Our support team will provide return instructions and the appropriate return address.

When returning your item:

1. Package it securely to protect it during transit.

2. Include your order number or proof of purchase.

3. Send it to the return address provided by our support team.

4. Keep your shipping receipt and any tracking information until the return is resolved.

Please contact us before sending a return so we can provide the correct address. This procedure does not make any statutory cancellation right dependent on our prior approval.

Return Shipping Costs

If nicefetch is responsible: We will cover return shipping costs for items that arrive defective, damaged, incorrect, or materially different from their description. Contact us first so we can explain how return shipping will be arranged.

If you are returning an item for personal reasons: You are responsible for return shipping costs, except where applicable law requires otherwise. Examples include changing your mind, ordering by mistake, or finding that the size you selected does not fit.

Receiving a different size from the one ordered, or an item that materially differs from its published sizing information, will not be treated as simply choosing the wrong size.

Customer-paid return shipping costs depend on the carrier, service, and return destination.

Refunds

Once we receive your return, we will inspect it and email you the outcome. If a refund is declined or reduced, we will explain why, subject to applicable law.

We will issue any refund due within 14 calendar days of receiving the returned item, or sooner where required by applicable law. Where the law requires us to act on evidence that the item has been sent back, we will follow that requirement.

Refunds will be issued to your original payment method. They will include the amount due for eligible returned items and any original delivery charges that must be refunded under applicable law.

After we issue the refund, the time it takes to appear in your account depends on your bank, card issuer, or payment provider. We will email you when the refund has been issued.

Faulty, Damaged, or Incorrect Items

Please contact support@nicefetch.com as soon as you discover an issue so we can help arrange an appropriate remedy.

The 30-day voluntary return window and the condition requirements for change-of-mind returns do not restrict any statutory rights you may have concerning faulty or incorrectly supplied goods.

Order Cancellations

To request cancellation, email support@nicefetch.com as soon as possible and include your order number.

We will try to accommodate your request, but stopping fulfillment may no longer be possible once order processing has begun. After dispatch, please follow the applicable return process.

This does not affect any statutory right to cancel your purchase.

Your Consumer Rights

This policy is offered in addition to your rights under applicable consumer protection laws. Where those laws provide different or greater rights, including cancellation rights, return conditions, remedies, or refund deadlines, those legal rights apply.

Contact Us

For return, refund, or cancellation requests, contact:

Email: support@nicefetch.com

Please include your order number so we can assist you efficiently.