Shipping Policy
Order Cancellation
Orders begin processing immediately after they are placed. Because of this, we are generally unable to cancel an order once it has been submitted.
After your order has been delivered, you may contact our customer support team to request an eligible return. Once the returned item has been received and approved, the applicable refund can be processed in accordance with our Return & Refund Policy.
Priority + Insured Shipping
If you selected Priority + Insured Shipping and your package is lost in transit, you may be eligible to choose between a replacement shipment or a refund.
Orders placed using Free Shipping or Priority Processing may be reshipped if the package is confirmed lost during transit.
International Shipping
We provide international shipping to more than 200 countries and regions. However, there may be certain destinations that we are unable to serve. If we cannot ship to your location, we will contact you.
We operate fulfillment facilities in the United States, Asia, the United Kingdom, and Australia. Orders may be shipped from the warehouse where the purchased product is available at the time your order is processed.
Lost or Missing Packages
Customers are responsible for providing a complete and accurate shipping address during checkout.
nicefetch™ is not responsible for delivery problems resulting from an incorrect shipping address entered by the customer.
If a shipping or fulfillment error is caused by us, we will take responsibility for correcting the original order at no additional cost to you.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These fees are not included in our shipping charges and are the responsibility of the recipient unless otherwise required by applicable law.
By placing an international order, you acknowledge that one or more packages may be shipped internationally and may be subject to customs charges when they arrive in your country.
Estimated Shipping Times
Shipping times vary depending on your destination. Current estimated transit times are shown below:
``` ```| Location | Estimated Shipping Time |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 7–15 business days |
| Australia & New Zealand | 7–15 business days |
| Central & South America | 15–25 business days |
| Asia | 7–15 business days |
| Africa | 15–30 business days |
Please note: Estimated shipping times do not include our standard 2–3 business day order-processing period.
Processing may take slightly longer during major promotions, holidays, or other peak sales periods.
Estimated shipping times also exclude delays caused by customs clearance, local authorities, or other circumstances outside the carrier's normal delivery process.
Tracking Information
Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking number.
Tracking availability may vary depending on the shipping method, destination, and carrier.
Tracking Shows “No Information Available”
Some shipping carriers may take approximately 2–5 business days to update tracking information after a shipment has been created.
If more than 5 business days have passed and your tracking information is still unavailable, please contact our customer support team for assistance.
Will My Items Be Sent in One Package?
For logistical and inventory reasons, products from the same order may sometimes be shipped separately.
As a result, you may receive multiple packages for a single order even when the products were purchased together.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team.
Email: support@nicefetch.com