Privacy Policy

1. Overview

Welcome to nicefetch.com (“nicefetch.com,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

  • Contact Information: Your name, email address, telephone number, shipping address, and billing address.
  • Payment Information: Payment and transaction information used to process your purchases. Payments may be processed securely through Shopify and other authorized payment providers.
  • Account Information: Account credentials, preferences, and information associated with your customer account.
  • Order Information: Products you view, add to your cart, purchase, return, or exchange.
  • Device and Usage Information: Information such as your IP address, browser type, device type, and activity while using our website.

We may collect this information when you create an account, make a purchase, browse our website, communicate with us, or otherwise use our services.

3. How We Use Your Information

We may use your personal information for purposes including:

  • Processing, fulfilling, shipping, and managing your orders.
  • Processing returns, refunds, and exchanges.
  • Providing customer service and responding to your requests.
  • Managing customer accounts and preferences.
  • Improving our website, products, and services.
  • Sending promotional communications and marketing messages where permitted. You may unsubscribe from marketing communications at any time.
  • Detecting and preventing fraud or unauthorized activity.
  • Complying with legal and regulatory obligations.

4. Sharing of Information

We may share personal information when necessary to operate our business and provide our services.

This may include sharing information with:

  • Shopify: Our e-commerce platform provider, which helps us operate our online store and process customer orders.
  • Service Providers: Companies that assist with payment processing, shipping, logistics, marketing, analytics, customer service, or other business operations.
  • Legal and Regulatory Authorities: When disclosure is required by applicable law, regulation, legal process, or when necessary to protect our legal rights.

We do not sell or rent your personal information.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our services, improve the shopping experience, and present relevant content or offers.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

6. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Request a copy of your personal information.
  • Opt out of certain targeted advertising or data-sharing activities where applicable.
  • Withdraw consent where processing is based on your consent.

To submit a privacy-related request, please contact us at:  support@nicefetch.com

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal obligations, or regulatory requirements.

When this policy is updated, the revised version will be posted on our website together with the applicable updated date.

8. Children’s Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

9.AppLovin Advertising and Personal Data Processing

Frosthue, operated by HONG KONG WORTH TECHNOLOGY LIMITED, may use AppLovin's advertising services to promote our products and reach potential customers through third-party mobile applications and digital advertising channels.

Where applicable, AppLovin and its advertising partners may process certain information, such as device identifiers, advertising identifiers, IP addresses, advertising interactions, and conversion-related information, to deliver advertisements, measure campaign performance, prevent fraud, and improve advertising services.

Any collection, use, or sharing of personal information in connection with our advertising activities will be subject to applicable privacy and data protection laws. Where required, we will obtain appropriate consent and provide users with relevant privacy choices.

For more information about AppLovin's privacy practices, please visit: https://legal.applovin.com/privacy/

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team.

Email:  support@nicefetch.com